Frequently Asked Questions
If you cannot find an answer to your question in our FAQ, you can always contact us
and we will be with you shortly.
Is your mimosa from Brazil or from Mexico?
We have imported Mimosa from many different areas to find out which is the best, we’ve finally settled with a local farmer from the north of Brazil and an amazing agriculturist from Oaxaca (Mexico), who are only supplying the highest Quality Mimosa Root Bark. These people are so dedicated to their work and to Mimosa culture, that we cannot be happier to offer you Mimosa Hostilis root bark harvested by their caring hands.
Do your Product have good quality?
We only get our MHRB from trusted growers who are serious about how they harvest and process it. Every batch goes through strict checks to make sure it’s pure, strong, and consistent
My package was marked as "Delivered" but i never received it?
Our system automatically sends you an email, when the tracking status changes to “Delivered”. You haven’t received it? We are happy to help! And in any case, encourage you to contact us.
- Our shipments are discreet, so sometimes it’s not fully clear, that the parcel is from us. If you need specifications, please send us an email.
- Check your mailbox/door/hallway/garden/secret place for a parcel or for a note from your local post office. The note should provide you with further instructions.
- Look at the date and time of delivery, maybe one of the household members received it for you.
- Please, check your address in the confirmation email. If it was incorrect and delivered to the address stated in the email (not yours), we are kindly asking to collect it from the address provided.
- Contact your local post office (not the general hotline). They should provide you with helpful info, as who delivered the parcel and POD (proof of delivery).
- If your parcel was misdelivered, you can request the carrier to retrieve the package and redeliver it to the correct address.
- USPS:
- Sometimes USPS system announces “Delivered” status prematurely, please wait another business day.
- Couriers are trained to hide your package from sight of a potential thief. That’s why contacting local post office can be handy.
- If there are still no signs of a package, we consider it as stolen or lost. Please, file a claim with USPS.
- DPD:
- Please look at the postbox/checkthe DPD website for a note from a courier if you package was delivered to the neighbour or a pickup point.
- No success? Please, write us an email, we will demand info from DPD (incl. GPS coordinates at the moment of delivery).
How discreet do you pack my order?
You can expect your order to be packed in a mailbox, envelope, or a bigger box with no reference to our website. Only carrying the obligatory things as addressee and sender. Basically, it is just a very normal parcel which will draw no attention.
What we do in case of lost package?
Of course we will fully reship your initial order at zero charges! We want all our costumers to have a great experience with us, we personally make sure that every customer of Mimosarootspace.com receives their beloved Mimosa Hostilis at all times! If you think that your shipment got lost, simply contact us
Do you ship world wide?
Yes, we ship worldwide! Shipping costs and delivery times vary by location, and you’ll see the exact rates at checkout.
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